Managing a site and making it stay afloat is not an easy task. It’s even harder if the site’s a business oriented one, because one will need to properly provide customer satisfaction to his clients while keeping things on his side like files and site updates in order. This burden can be lessened by hiring more people to assist, and complimenting the site with tools that can make customer support a lot easier. And when it comes to providing customer satisfaction, a chatting tool like Chatwing will come in very handy.
Chatwing is an chatting tool that can be set up in almost any site. And embedding it is very easy too – the user only needs to copy the coatroom’s html code and paste it into his site for it to go live. Designed to tender to a lot of people at once, this chat app can accommodate a lot of people inside it, chatting simultaneously – 7000 at most. And what’s more is that it is complimented with a whole bunch of features that makes truly one of a kind.
One of these is the user’s capability to modify his chatroom’s appearance and settings thoroughly. The customization feature allows the change in the fonts of the text used in chatting, the chatroom’s visual appearance, the method of logging in and more. The user can even add in his own contribution for the chatroom’s modification by using an image he provided as its background image. He can also allow images and videos to be viewable in the chatroom too, making the conversations much more enjoyable and interesting.
Though making the clients feel relaxed when they use the chat software is great, it is also important that the user has to properly manage it, in order to prevent it from being misused and exploited by other people such as spammers. Because the chatroom is an easy target for these people, the user needs to prevent them from doing so through the chatting tool’s security functions. With it, he can easily ban them with a simple mouse click and erase their messages at the same time. He can also set-up a word filter to censor out words like profanity and such.
Adding moderators to look out for the chat app is also a great idea that is also available for this chat app. When the user’s away, these moderators can manage the site and have the ability to ban people from using it and deleting their messages too – but only if the user gives them the right to do so. By properly managing the chatroom, the user is giving the clients a place where they can easily send out their requests and concerns about the product or service their buying and the user can provide customer support with ease through live chat.
Chatwing however, is not limited to those features. Like they say – it’s just the tip of the iceberg. The chatting tool still has much to offer and it is up to the users how they can utilize its features to their advantage. Lastly, the chat app is not only intended for site owners. Other people can use it too, as it is very easy to acquire – and what’s more is that it’s free.